These terms explain how paid subscriptions to our products (ReelTale, Sweepa, Learnlet and future products) work. The specific price, billing period and features of each plan are shown in the product before you subscribe, and the terms of the product and of the payment channel you use also apply.
How subscriptions work
- Before you confirm, we show you the price including VAT, the billing period (for example weekly or monthly), any free trial and what is included.
- Subscriptions renew automatically at the end of each period until you cancel.
- If a free trial is offered, you will be charged when it ends unless you cancel before then.
- We will tell you in advance of any price change, and you can cancel before it applies.
Where you subscribe
You can subscribe in different ways, and each has its own billing:
- App stores (Apple App Store, Google Play): payment and cancellation are handled by the store, under its terms.
- Web portals: payment by card or other methods shown at checkout.
- Mobile operator billing: where available, the charge appears on your phone bill or is taken from your prepaid credit.
How to cancel
You can cancel at any time. Access continues until the end of the period you have already paid for.
- App Store: Settings › your name › Subscriptions.
- Google Play: Play Store › profile › Payments and subscriptions › Subscriptions.
- Web portal: from your account page, or by writing to us.
- Operator billing: follow the instructions in the confirmation message you received, or contact your operator or us.
If you have trouble cancelling, write to info@pwrtech.it with the email or phone number linked to your subscription and we will help.
Right of withdrawal
If you are a consumer in the EU, you normally have 14 days to withdraw from a distance contract without giving a reason (art. 52 Italian Consumer Code). For digital content supplied immediately, you are asked before purchase to agree that supply starts at once and to acknowledge that you therefore lose the right of withdrawal once supply has begun (art. 59(1)(o)). For digital services, if you withdraw after asking the service to start, you may be charged for the part already provided.
Refunds
Purchases made through the App Store or Google Play are refunded by the store under its own policy; we can’t issue these refunds directly, but we will help you with the request. For purchases made directly with us, write to us and we will review your request promptly and fairly, in line with your legal rights.
Free and ad-supported access
Some features are free and funded by advertising. Personalised advertising is only shown with your consent where the law requires it. You can use the free tier without subscribing.
Minors
Subscriptions may only be purchased by adults or with the consent of a parent or guardian.
Help and complaints
For any question about a charge or subscription, contact info@pwrtech.it. See our legal notice for complaints and dispute resolution.